Policy on engaging local stakeholders

Policy on engaging local stakeholders


SEGi University upholds a steadfast commitment to ensuring engagement of local stakeholders. This is a part of strong governance (SDG16) . Stakeholder engagement involves giving stakeholders an opportunity to share concerns, and knowledge and to develop mutually acceptable outcomes. SEGi University is committed to developing effective working relationships with all stakeholders by making every reasonable effort to work together to resolve issues that occur while carrying out the University’s mandate including but not limited to improving service delivery. SEGi University is committed to being open and honest with stakeholders by providing accurate and timely information taking into consideration stakeholders’ views and concerns.

SEGi University shall do so by evaluating the effectiveness of its stakeholder engagement activities and working to continually improve engagement performance. This shall support and improve initiatives of various parties who in one way or another interact with SEGi University.

The effective management of stakeholder interests creates goodwill, promotes a positive image of SEGi University, and enhances the achievement of the corporate goals. SEGi University systematically seeks to address stakeholder perspectives, build trust, develop partnerships and make use of stakeholders.

For this reason, the “SEGi University Stakeholder engagement Policy” has been developed, to give a strategic approach toward involving and engaging stakeholders. This Policy is also intended to enhance stakeholder engagement, and management to ensure that the corporate image of SEGi University is maintained at all times, and service delivery remains at its peak.

Policy Owner & Oversight: Registrar

The Registry department is the designated office responsible for reviewing, educating and advancing the compliance of the policy within our institution, with a designated official overseeing the matter across the organisation.

Policy Statements 

  1. Openness: We perceive the University as a learning community and we wish to make the boundaries of this community permeable, particularly where circumstances, structures, and social relationships may otherwise present barriers.
  2. Mutuality: We recognise that we have much to learn from the society to which we belong as well as a lot to contribute. We see engagement as a two-way process rather than something which the University ‘delivers’ to society.
  3. Humility: We recognise that the University has no monopoly on knowledge and that we must look to ‘experts by experience to shape our own understanding.
  4. Accountability: there must be clearly communicated and transparent processes by which individuals and communities can question our processes and practices.
  5. Integrity: our engagement is to be credible and has the impact we need to display consistency between what we say and what we do.
  6. Inclusivity: To provide experience and opportunities to engage with all of society, irrespective of background. We need to focus on “hard to reach groups”.

The full copy of this policy can be accessible via the SEGi Connexion Staff Portal.

Policy created on 2022Policy reviewed on 2023