Almost half of Malaysians are employed in the hospitality industry, with many working in hotels. These hardworking individuals are critical to the success of the nearly $2 trillion travel and tourism industry in the United States. Unfortunately, many of these workers feel underappreciated, with 42% citing a lack of recognition as one of the most significant barriers to advancement.
To address this issue, the School of Hospitality and Tourism Management hosted an event to thank and recognise hotel workers for their hard work and dedication. The event involved baking and delivering 20 batches of fresh cookies to three different hotels: The Prestige Hotel Penang, JEN Penang Georgetown by Shangri-La, and Hompton Beach Hotel Penang.
“We believe that everyone loves to be appreciated, and hospitality workers will undoubtedly receive a morale boost today and be happy as a result of this event,” said a representative from the School of Hospitality and Tourism Management.
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